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Business Policies and Practices

  
 

As of October 1, 2011 ATCO Pipelines has integrated its commercial operations with Nova Gas Transmission Limited (NGTL), a division of TransCanada Pipelines Ltd.

To contact NGTL, please phone 403-920-PIPE(7473) or visit their Customber Express website www.transcanada.com/customerexpress/alberta.html

The information below pertains to service on the ATCO Pipelines system prior to October 1, 2011.

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Business Policies & Practices do not require approval by the Alberta Utilities Commission. Any changes to ATCO Pipelines’ Business Policies & Practices will be communicated to customers.

Changes to ATCO Pipelines’ Business Policies & Practices occur after consultation with customers. 

ATCO Pipelines' Business Policies & Practices are acknowledged by the Alberta Utilities Commission (AUC) and are intended to augment the Transportation Service Regulations and may be modified to reflect changes in the natural gas industry, changes to the transportation service on ATCO Pipelines’ gas pipeline system, changes within the requirements of the AUC as generally adopted in Alberta, or changes required to maintain a competitive service for ATCO Pipelines’ customers.